Call Center Agent


Job Description:
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant passenger service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing transportation order online and over the phone

Call Center Agent Job Responsibilities and Duties:

· Answer incoming calls and respond to customer’s existing transportation order

· Management and resolve customer complaints

· Identify and escalate issues to supervisors

· Provide service information to passenger

· Research required information using available resources

· Research, identify, and resolve customer complaints using applicable software

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

Job Requirements

Call Center Agent Qualifications and Skills

· Marketing Management,Business Management,Economics,Hospitality or Hotel Management,receptionist and related

· Proficient in relevant computer application

· Marketing and sales experience

· Knowledge of customer service practices and principles

· Excellent data entry and typing skills

· Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately
How To Apply:
Interested applicants are required to submit in person their CVs or via email and supporting documents within 14 days from the date of this announcement

Address: Bole Medhanialem Sekila Building next to Sheger Building, 4th floor

For More Information

Tel: +251 116 575968